Mobile learning and operational teams, a combination that we sometimes tend to leave out? Let's see how digital learning can change learning in the field.
While digital learning is constantly developing, there is still a lack of commitment and a lack of training for operational teams. This trend is accentuated by a high turnover rate, with negative consequences on sales and customer experience.
The combo Mobile learning and operational teams then appear to be the ideal solution for training operational teams, with the possibility of offering front-line employees access to the right training content at the right time, from the equipment they prefer, to serve their professional and personal development.
Mobile learning and operational teams: based on needs in the field
To be effective, the mobile learning solution must be based on real needs in a work situation, especially for front office employees who do not often access training. These people are the first relays for the brand and build the customer experience, so it is essential to work and adapt the content offered.
Mobile learning content must be attractive and easily accessible in order to improve the employee experience. Once again, the real difference will be in the selection of mobile learning content, with the aim of aligning field expectations and company goals. It is still too often the case that managers at headquarters offer training that operational teams do not need.
Coaching to put into practice
For the training to be effective, it must be accompanied by field training. En Mobile learning, it is not uncommon for “theoretical” programs to be complemented by a coaching tool that facilitates the establishment of a feedback culture so that the trainer can assess and discuss with the learners.
The objective of a mobile learning program is to be able to quickly apply the knowledge acquired in the field through an evolution in the behavior of operational teams. This shows that the transfer of knowledge has been successful.
How to combine mobile learning and operational teams?
Operational teams will not hesitate to use a learning program if it is easy and quick to access as with mobile learning. In other words, learning delivered in small modules will be much more effective than a large amount of information that will overload employees. Microlearning is in fact easily integrated into the workday of employees and allows them to learn continuously.
Also, learning should become a real habit, not a chore. By offering fun training, managers will make their employees want to devote time to it. The best way to increase engagement with training courses is to make them interactive.
Finally, the Social learning will contribute to making the training attractive and effective because learning is more fun together! When tools allow you to interact and measure yourself against colleagues, the pleasure is increased tenfold! It is therefore necessary to integrate social learning into learning by using elements such as battles, points and a rewards system.
Combining operational teams and mobile learning can only be beneficial for your learners and your business!
